Live interactive demo

See Koala's AI ring you.

Pick a scenario, enter your number, and get a warm Koala check-in call about your delivery or your new mattress — all handled by AI, no humans needed.

Try it — get a call in 10 seconds
Try it yourself

Pick a customer, take the call

Each card is a real reason Koala might ring a customer. Pick one, enter your number, and the AI will call you in about 10 seconds — tailored to that customer's situation.

Delivery ETA check-in

John Smith

Bondi, NSW — new sofa tomorrow
OrderedTimber 3-Seater Sofa, Rye Natural
DeliveryTomorrow, 10am-2pm window
ReasonConfirm the window still works
ToneShort, warm, practical

The AI will focus on

  • Confirming tomorrow's delivery window
  • Offering to reschedule if the timing doesn't work
  • Covering assembly and what the delivery team brings
  • Leaving him with a clear next step (text when en route)
30-day trial check-in

Sarah Nguyen

Melbourne, VIC — one month in
BoughtKoala Original Queen mattress
Trial30 days in, 90 days left
ReasonCheck in on comfort, answer questions
ToneWarm, chatty, no pressure

The AI will focus on

  • How she's finding the mattress, genuinely
  • Break-in tips if it still feels firm
  • What to do if she wants to keep it or return it
  • Leaving the door open — 90 days left on the trial

Pick a customer above

Then enter your number and the AI will call you in about 10 seconds.

How it works

From order to conversation in seconds

Koala's AI handles the calls support teams don't have the bandwidth for — confirming deliveries, checking in on trials, and answering questions with warmth.

01

You pick a scenario

Choose between a delivery ETA check-in or a 30-day mattress trial check-in.

02

Instant outbound call

Within seconds, Koala's AI rings you — tailored to the persona you picked.

03

Natural conversation

Warm Aussie tone, 1-2 sentences per reply, answers live questions, offers a reschedule or callback.

04

Logged and closed

Every call posts a summary to Slack and an internal note before closing — clean handoff every time.

What the call sounds like

Tuned to each customer

The AI uses each customer's profile to open warmly, lead with what matters, and send them off with one clear next step.

John — new sofa delivery tomorrow

Bondi, NSW. Timber 3-Seater in Rye Natural, arriving 10am-2pm.

Opens with

Uses his name, says why she's calling, gives an out — all in one short sentence.

"Hey John, it's the team at Koala — just ringing about your Timber sofa delivery tomorrow between 10 and 2. Is now a good time?"

Guides toward

Confirms the window. If it doesn't work, offers to reschedule. Covers assembly briefly if asked.

"No worries, we can push it to Saturday — same 10 to 2 window. The team brings it inside and takes all the packaging with them."

Sends him off with

One clear next step so he knows exactly what to expect.

"Perfect — see you Saturday. The team will text you when they're about 30 minutes out."

Sarah — 30 days into her mattress trial

Melbourne, VIC. Koala Original Queen, 90 days left on the trial.

Opens with

Casual check-in — no script energy, just a real question about how she's sleeping.

"Hey Sarah, it's the team at Koala — just checking in on your mattress, you're about a month into the trial. Got a quick sec?"

Guides toward

Listens for real comfort issues, answers honestly, explains the trial without pressure.

"Totally normal for it to feel a touch firm at first — give it another couple of weeks. If it's still not right, we pick it up for free, no repackaging."

Sends her off with

Leaves the door open. No hard close.

"Sounds good. You've got 90 days left on the trial — anything changes, just text this number back."