Built for Koala
Built for Koala.
A working demo of how Lorikeet could handle Koala's support — inbound questions, outbound check-ins, and everything in between.
Who we are
- An AI support platform for complex, regulated businesses — voice, chat and email in one agent.
- Built in Sydney. Our customers span fintech, insurance, healthtech and marketplaces.
- Not a chatbot. Agents look up orders, create returns, and follow the same rules your team already does. Happy to share reference calls on request.
How we could help Koala
- Inbound at scale. Where's my order, 120-day trial returns, warranty questions — agents that use your ticketing system and real order data, not scripts.
- Proactive outbound. Delivery ETA confirmations, 30-day trial check-ins, post-delivery satisfaction calls. Warmer than email, cheaper than a call centre.
- Safety & trust. Guardrails stop the bot promising the wrong warranty tier or an impossible delivery date. Escalations match how your team already works.
Ready to chat?
Book a walkthrough with the team, or poke around the Lorikeet platform yourself.