Built for Koala

Built for Koala.

A working demo of how Lorikeet could handle Koala's support — inbound questions, outbound check-ins, and everything in between.

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Who we are

An AI support platform for complex, regulated businesses — voice, chat and email in one agent.
Built in Sydney. Our customers span fintech, insurance, healthtech and marketplaces.
Not a chatbot. Agents look up orders, create returns, and follow the same rules your team already does. Happy to share reference calls on request.

How we could help Koala

Complex inbound. WISMO, order amendments (address, size, colour), 120-day trial, warranty, regional and partial-delivery chases. Lives inside Gorgias today.
Coach on 100% of tickets. Automatic QA on every interaction, human and AI. Surfaces KB gaps and conflicting SOPs, then proposes the fix. Thursday Island was a taste.
Outbound + team of agents. Chase retailers and logistics partners on partial deliveries so your AU team isn't stuck on hold. Warmer than email, faster than a ticket.

Navigating the Lorikeet environment

Coach is the guide. It sits alongside every part of the platform and tells you what to look at, why it matters, and what to change.

Workflows

Natural-language instructions telling the agent how to handle each ticket type. WISMO, order amendments, trial returns, warranty, partial-delivery chases.

Coach lens

Ask Coach why a workflow is tripping up. It reads the ticket, points at the missing branch or broken tool call, and drafts the edit for you to approve.

Conversation testing

Simulations you run before anything touches a real customer. Scripted customer, expected outcome, pass or fail. Run the suite, read the failures.

Coach lens

Point Coach at a workflow change or a broken ticket. It generates new simulations that cover the gap, so the same bug doesn't ship twice.

Tickets

Every interaction Lorikeet handles, graded automatically against your brand and SOPs. Filter by topic, workflow, or QA score.

Coach lens

Ask Coach why a ticket went sideways. Thursday Island-style: it spots the KB gap, flags the workflow hedge, proposes the fix.

Ready to chat?

Book a walkthrough with the team, or poke around the Lorikeet platform yourself.

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